Introduction

1.1. In these Website Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

"Content" will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data.

“Foodb Content” is all of the content that Foodb creates and makes available on the Services, excluding Your Content and Third Party Content. This includes visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports, other usage-related data related to activities associated with your account, and all other elements and components of the Services.

"Third Party Content" means content that comes from parties other than Foodb or its users and is available on the Services.

"We/Us/Our" means SULTAN OF LANCASTER EXPRESS LIMITED. Company Number: 13216949. Address: Lowell House, Caton Rd, Lancaster LA1 3NY

1.2. Product Orders: We provide a platform for you to communicate your orders for food and beverages ("Products") from restaurants ("Restaurants") that are listed on our website. The legal contract for the sale and purchase of Products is between you and the Restaurant that you place your order with. We act as an agent for the Restaurants and conclude the sale on their behalf.

1.3. Governing Law: These Website Terms of Use shall be governed by and construed in accordance with the laws of England and Wales.

Access to our website

2.1. Access to Site: Access to our Site is free of charge. You may access some areas of the Website without making an Order or registering your details with us.

2.2. Responsibility: You confirm that you have read and understood these terms. You are responsible for making all necessary arrangements to access the Website. You are also responsible for ensuring that all people who access the Website through your internet connection are aware of these terms and comply with them.

Allergy

3.1. Allergy: In case of you having an allergy in any specific food item please contact the restaurant and check directly with them before placing the order.

Process of the order

4.1. Process of Order: You can order from the menu of your chosen Restaurant; you will proceed to the next step to place your order by selecting the "checkout" button. Please carefully review all of the information you have provided to ensure that it is accurate and if it is not; please correct it before selecting the checkout button once you complete the process of ordering then you are into a contract with the restaurant.

4.2. Canceling the Order: If you have placed an order using a credit or debit card and wish to cancel it, you should contact the restaurant directly to request cancellation or a refund. 

4.3. Delivery/Collection: The estimated delivery and collection times are provided by the restaurant, and we do not guarantee that your order will be delivered or available for collection within the given time.

4.4. Payment methods: Payment for Orders must be made by an accepted credit or debit card through the Website. You can also pay through Google Pay or Apple Pay.

Your use of Google Pay or Apple Pay is subject to the terms and conditions, including the privacy policies, of Google and Apple, respectively. By using Google Pay, you hereby accept the Google Pay API Terms of Service found here: https://payments.developers.google.com/terms/sellertos. By using Apple Pay, you hereby accept the terms and conditions found here: https://www.apple.com/legal/applepayments/direct-payments/ 

4.5. Saved Card: To save your credit or debit card for future online payments, you must provide us with your card details and consent to us storing them on your account.

Payment for orders on Foodb through online payment can be made by a credit or debit card saved on your profile through our Service (Payment Method).

You may edit/change/remove your card details at any point of time by providing the required information for authentication.

By agreeing to these terms, you consent to the storage of your card details, including your cardholder name, card number, and expiration date, for the purpose of facilitating future payments.

4.6. Compensation: If you are dissatisfied with the quality of any Products or the service provided by a Restaurant and wish to seek a refund, a proportionate price reduction, or any other compensation, you should contact the Restaurant directly to lodge your complaint and follow the Restaurants own complaint procedures, if applicable.The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with. We have no control over Restaurants and the quality of the Products or service that they provide. We are not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Restaurant.

DISCLAIMERS

Website information: While we try to ensure that the information on the Website is correct and complete, we cannot guarantee its accuracy or completeness. We may make changes to the material on the Website, or to the functionality, Products, and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.

Menu information: Restaurants are responsible for providing us with up-to-date menu information when they sign up with us. We then include this information on their dedicated page on the Website. We will do our best to republish this information on the website or app exactly as it appears on the restaurants menu. However, we cannot guarantee the accuracy or completeness of this information. If you, or someone you are ordering for, has a concern about food allergies, intolerances, or other dietary preferences, you should always contact the Restaurant directly before placing your order.

Restaurant actions and omissions: The legal contract for the supply and purchase of Products is between you and the Restaurant that you place your Order with. We have no control over the actions or omissions of any Restaurants. You acknowledge and agree to the following by using the Website:

We do not give any undertaking that the Products ordered from any Restaurant through the Website will be of satisfactory quality or suitable for your purpose. We disclaim any warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

Estimated times for deliveries and collections are provided by the Restaurants and are only estimates. Neither we nor the Restaurants guarantee that Orders will be delivered or will be available for collection within the estimated times.

We encourage all of our Restaurants to accept all Orders and to communicate any rejection promptly. We will notify you as soon as reasonably practicable if a Restaurant rejects your Order. However, we do not guarantee that Restaurants will accept and fulfill all Orders. Restaurants have the absolute discretion to reject Orders at any time for any reason, including, but not limited to, being busy, due to weather conditions, or for any other reason. Restaurants are not obligated to deliver an Order to an address outside of their set delivery radius, which may change from time to time.